Terms of Sales & Service

Shipping Policy:

All items ordered will be processed within 24 hours. Once you place your order with Rock and Roll Investments, we will begin processing your order within 24 business hours. Your item will then be shipped via Priority Mail and will be Insured with delivery confirmation. We require the person who the item is addressed to must sign for the item at the time of delivery. Items that are shipped within the United States will be approx. 3-4 business days. International orders will also be shipped Priority Mail and Insured, however the time frame will vary depending on the location. Customers will be emailed the Tracking Number for their order within 24 hours. If you request "Expedited" or "Overnight" Delivery Services, please contact us directly by both phone and email and we will accommodate your request, however additional charges will apply.

Refund Policy:

Every item sold is accompanied by a "Rock And Roll Investments" LOA ("Letter Of Authenticity"), along with ALL available provenance and 'letters' provided from the original source the item was purchased from. We offer a THIRTY (30) day return policy. While the 30 day return policy is not intended as "time to change your mind", it DOES provide customers the SAME security as the life-time guarantee, and also allows a sale to become formalized. Our goal is a successful business which requires YOUR satisfaction. A refund, in that THIRTY day window, requires two letters, each from a different organization (specializing in the genre of your purchase), each corroborating the question of authenticity. NOTE: Refund, of course, requires the purchased item be returned in the very same condition you received it. All items are photographed for archival purposes before shipment.

Privacy Policy

What information do we collect?

We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To process transactions
  

  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To send periodic emails
  

  The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to�keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act).

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. You should check our policy occasionally for any updates.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.